Services

Support Level Agreements

Blooloc offers the following support services, depending on the level chosen.

Popular

Gold

  • Email support
  • Telephone Support with remote assistance using online meeting software such as Microsoft Teams or Skype, where applicable.
  • Support for service requests up to Expert Level
  • Remote System Monitoring Service
  • Request On-site Support. Requests will be reviewed by BlooLoc and granted only if qualified
  • Service requests receive the highest level of priority and will be responded within one (1) business day following the day of the request.
  • Request a new installation of the software in case of existing system failure. Requests will be reviewed by BlooLoc and granted only if qualified

Silver

  • Email Support
  • Telephone Support with remote assistance using online meeting software such as Microsoft Teams or Skype, where applicable.
  • Support for service requests up to Advanced Level
  • Service requests receive a higher level of priority than Bronze service requests and will be responded within two (2) business days following the day of the request.

Bronze

  • Email Support
  • Support for service requests up to Basic Level Response within 5 business days
  • Service requests will be responded within five (5) business days following the day of the request.

 

(*) Remote System Monitoring: the customer receives an email in case a system anomaly is detected, such as a hub or sensor being offline, or a sensor or tracker battery level is low. This service is available 24/7

 

 Installation Service

BlooLoc has a wide range of reliable partners who can offer support with installations. An internal or external installation team can be appointed on request. Feel free to contact us for advice.

Commissioning App (Android)

The yooBee Commissioning App (only available under Android) is used to access and to configure yooBee Trackers and infrastructure (hubs and sensors) via NFC or BLE. It is very useful during installation of the yooBee Indoor Positioning and Tracking System.

The yooBee Commissioning App can be downloaded from the website api.blooloc.com under the Admin tab of the yooBee Cloud Console.

Key Features include:

  • Get info of yooBee hubs, sensors and trackers
  • Switch on/off transport mode (deep sleep mode) of yooBee Sensors and Trackers
  • Communication via NFC with sensors and trackers and via BLE with hubs
  • Add yooBee Hubs, Sensors and Trackers to the database
  • Bind yooBee sensors to symbols defined in the floorplan of the venue
  • Configure yooBee Trackers and add a description or name for what or who is tracked.
app