Your Role
As a Customer Support Engineer, you are the primary contact after go live for customers with live systems. You ensure stable operation by providing technical support (hardware + software), conducting in depth analysis, and coordinating corrective actions with internal engineering teams and external installation partners. You contribute to product quality, documentation, and best practices.
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What You’ll Do
- Frontline for live systems: handle and prioritize incoming support requests (hardware, software, system behavior).
- Technical analysis & troubleshooting: review configurations, analyze logs, run remote diagnostics, and determine root cause both on-site and at the office.
- Coordinate corrective actions: engage internal engineering, manage escalations, and support RMA/return flows.
- Documentation & knowledge sharing: write clear installation/configuration/troubleshooting guidelines and share insights with Project/Technical Engineers.
- Continuous improvement: identify recurring issues and provide structured feedback to raise stability and customer satisfaction.
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Who You Are
- Bachelor’s or Master’s in Engineering, IT, or a related technical field.
- 3–5 years’ experience in technical/system support or customer facing engineering.
- Strong troubleshooting and analytical skills; hands on with hardware and software.
- Experience with remote support tools, CRM/ticketing, and Microsoft Office.
- Networking knowledge (VPN, TCP/IP, Ethernet) is a plus.
- Able to document clearly and communicate with a customer oriented mindset.
- Occasional on site support when required.
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What We Offer
- A competitive salary that matches your experience and commitment.
- Meal vouchers for extra daily benefits.
- A mobility budget to make commuting easier.
- Regular team events and celebrations—we value fun at work.
- As we grow, there will be even more benefits in the future.
- A dynamic environment with short communication lines and a warm team where your contribution truly matters.