Your role
As Team Leader Customer Success, you lead and coach the Customer Success team and take ownership of the structured and successful delivery of our customer projects. You establish clear and scalable processes, manage priorities and quality, and create accountability within the team.
You are also a key point of contact for our customers and partners. You take the lead in escalations, build strong relationships with key accounts, and establish and further develop collaborations with OEM partners. In doing so, you keep projects moving forward and ensure that customers receive professional guidance.
What will you do?
- Lead and coach the Customer Success team, creating clear roles, responsibilities and priorities.
- Take ownership of successful customer project delivery, overseeing planning, workload, quality and progress.
- Establish, manage and continuously improve processes and ways of working, enabling Customer Success to operate efficiently and scale.
- Act as the primary escalation point for customers, partners and your team, taking the lead in complex situations.
- Build lasting relationships with key accounts and proactively manage their satisfaction, expectations and potential risks.
- Establish and further develop collaborations with OEM partners, creating clear agreements around collaboration, planning and quality.
- Drive effective collaboration between Customer Success, Sales, Engineering, Logistics and Support.
Who are you?
- You hold at least a bachelor’s degree or an equivalent higher education qualification.
- You have experience in a leadership or coordinating role, preferably within Customer Success, project management, operations or a technical environment.
- You take ownership, are comfortable making decisions and can bring people together around a clear way of working.
- You are skilled at establishing, structuring and improving processes.
- You can build strong relationships with customers and partners and are comfortable handling complex discussions and escalations.
- You maintain an overview across multiple projects and stakeholders and set priorities effectively.
- You are a strong communicator who is customer-oriented, analytical and pragmatic.
What do we offer?
- A competitive salary reflecting your experience and commitment.
- Meal vouchers for additional daily benefits.
- A mobility budget to make your commute easier.
- Hospitalization insurance.
- A mobile phone subscription and laptop.
- Flexible working hours.
- A close-knit and supportive team where your impact is visible.
- Room for ownership, initiative and growth.
- Regular team activities and celebrations.
- A dynamic environment with short communication lines and a warm team where your contribution truly matters.
Please note that we do not accept unsolicited proposals from recruitment, staffing or search agencies. Unsolicited CVs will be considered direct applications.
Apply now!